Build a Great Customer Experience

On CX Day, 6th October 2015, we hosted a Thought Leadership event designed to broaden customer experience knowledge around innovation and best practice.

The day also took place on the Tuesday of Customer Service Week (CSW) which focused on Moments of Truth®, something we feel so passionately about we trademarked it!

CX Day 2015 Partners: The CXPA

Meet The Speakers

Professor Moira Clark

Head of Strategic Marketing at Henley Business School

Jason Sharpe

Managing Director at SharpeBusiness

Patrizia Bertini

European Director of Research & Insights at Wipro Digital

Ian Golding

Customer Experience Practitioner

Andrew Fawcett

CTO of FinancialForce

Mark Brill

Senior Lecturer in Future Media at BCU

Dennis Fois

CEO at Rant & Rave

The event brought together 180 senior execs from some of Europe’s leading organisations:

Watch On Demand to learn how to:

  • Make customer feedback fun
  • Gamify the employee experience
  • Innovate around customer engagement
  • Tap in to your inner child to create great customer experiences
  • Ensure the Voice of your Brand comes through in your Voice of the Customer programme

Our Event Partners

"Thank you for hosting a really interesting day!"

− Holiday Extras Ltd

Watch On Demand…