We met once again at the Santander Auditorium to celebrate Customer and Employee Experience — and it was a total success! We had over 700 attendees in the room.
The central theme of this edition was The (R)evolution of Customer and Employee Experience, where we explored key trends such as Humanization, ROI, Generative AI, and Omnichannel strategies.
Attendees and speakers had the opportunity to analyze how these trends are reshaping the EX and CX landscape. We also shared networking moments and immersive experiences.
